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Service & Support

Product Support

Product Warranty

Product Registration

Power Control Guarantee

Product support session provides you an easy and clear access point to all the down loadable user manuals, and product imagery. You can also find the latest software version here.

UPS Category

01.	Why my UPS will not turn on?
02.	Why the outlets do not provide power to equipment?
03.	Why UPS will switch to battery mode (using battery led illuminate) then switch back when I turn on it?
04.	Why can't I cold start my UPS?
05.	When utility power recover, why my computer protected by UPS can not auto restart itself?
06.	The equipment plugged into the UPS doesn't accept RS232 signal but only the contact closure signal. Why can't I use contact closure function in Cyber Power Office series UPS?
07.	How can I connect the UPS with a USB cable?
08.	Where is the serial number located on the unit?
09.	Why is my CyberPower unit beeping?
10.	The power failed and my equipment shutoff, what is wrong (Utility series)?
11.	I am not getting any power from the battery outlets, what should I do?
12.	I don't have an available serial port, will my CyberPower UPS work without the software?
13.	What outlets should I plug my equipment into?
14.	How do I configure the UPS function supplied by NT to monitor my CyberPower UPS unit?
15.	What is the surge response time of a CyberPower unit?
16.	Why does the approximate backup time show in red?
17.	How do I run a self-test?
18.	What UPS Characteristics?
19.	What UPS Applications?

Software Category

01.	When installing PowerPanel / PowerPanel® Plus, I get an error message, what do I do?
02.	How do I install PowerPanel® Plus within Windows 95/98 ?
03.	How do I install PowerPanel® within Windows 95/98/NT (Utility Series)?
04.	How do I install PowerPanel® Plus within Windows NT (Office / Professional series)?
05.	Why is PowerPanel® Plus inactive (Windows95/98)?
06.	Why is PowerPanel® Plus inactive (Windows NT)?
07.	How do I remove PowerPanel®/PowerPanel® Plus?
08.	Are PowerPanel® and PowerPanel® Plus compatible with Windows 98?
09.	I am using Linux, is there any software available?
10.	There are two disks that came with my Power99/Power2000 unit, which one do I use?
11.	What operating systems do PowerPanel®/PowerPanel® Plus support?
12.	When I was installing the software, I got an error message, what do I do?
13	Mac OS X Configuration

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